Here’s a collection of short interviews from local business owners with amazing insights into today’s challenges. This week’s edition of “Business Owners Speak Out” explores a variety of industries and what they are up to.


ActionCOACH Doug Winnie (DW), Cathy Reinhold (CR), and Lydia Navo(LN) virtually sit down with business owners to learn how they are working through COVID-19. Check out their inspiring stories for tips on how to cope with and successfully recover from this pandemic, and learn how to avoid making common mistakes. Be sure to check out special offers from these businesses. We can all use a little extra help right now!

Most importantly, visit the company websites. Reach out to those who offer services you can use. Let’s support each other and get through this together!

 

 

December 18th, 2020

 

 

 

Truth Tribe is a group counseling and coaching practice in Houston and online for teens, parents, and professionals. The company encourages people to embrace change because everyone has experienced life-altering changes that have led us to today. The company has seen clients recover and grow from challenging experiences quickly when they ask for help and turn inward. For that reason, Truth Tribe helps people find inner strength and ascend the mountain of change with clarity and confidence.

 

KM: Who is your target customer?
JT: Our first goal was young women, but that has expanded to families as well.
KM: What has been the greatest impact of COVID-19 on your business?
JT: We learned to overcome not meeting in person and not needing our newly acquired office space. At one point, we also decided to offer some parent support by creating a new Parent Group for tween and teen parents.
KM: What are one or two actions you’ve taken to make a difference?
JT: Specifically, we pivoted to Zoom sessions. In general, we know what it is like to experience difficulties. From job loss to divorce to having children, we know what it’s like to face the unknown, so we have been able to help people during this time. We’ve felt the fear, the uncertainty, and the grief, too. So, now we combine mindful movement, meaningful conversation, and creative expression to get people out of their heads, which has been critical during these difficult times.
KM: It’s been said that smart people learn from their mistakes, and wise people learn from the mistakes of others. What is a mistake you’ve made along the way that other people can learn from?
JT: Don’t underestimate yourself. We grew much faster than we anticipated. You have everything you already need inside of you. Take the time to tune-in and ask yourself, “What’s in my way?” Because we’ve come out on the other side, we know you can too. You don’t have to navigate the dark, uncharted territory alone.
KM: What is most inspiring to you today?
JT: Gen Z is inspiring. They are not afraid to speak up or ask questions.

Contact: 713.352.7789
hello@truthtribe.com

 

Truth Tribe: Discounts for teachers and essential workers

 

 

 

Tune Up, The Manly Salon serves up haircuts and related services for men. They help men relax and make them look sharp for interviews, work, and other life events. The company’s rapid growth over the past five years has allowed them to serve men at 52 locations. Erin Dewalt worked as a stylist for the company four years ago. She worked her way up, and now she manages one of the company’s districts.

 

 

KM: Who is your target customer?
ED: A man who wants to come in and relax, perhaps get a free drink, and experience the tune-up they don’t get in the outside world right now is a target customer.
KM: What has been the greatest impact of COVID-19 on your business?
ED: Business slowed down for a while. We had to consolidate our footprint somewhat, but now we’re moving forward again.
KM: What are one or two actions you’ve taken to make a difference?
ED: We have focused on marketing, though it can be harder to do that at this point. We always sanitize whatever our people or customers touch. The bumps in the road have taught us that we can overcome and keep moving forward.
KM: It’s been said that smart people learn from their mistakes, and wise people learn from the mistakes of others. What is a mistake you’ve made along the way that other people can learn from?
ED:
Things are going to go wrong sometimes. Even when it does, you need to focus on being fair to your staff and customers. Communicate clearly and develop some thick skin so you can work through situations.

KM: What is inspiring to you today?
ED: Seeing the impact that a good haircut makes on someone’s outlook on life is hugely motivating.

Contact: (713) 481-0376

 

Tune Up, The Manly Salon:  Receive $5 off one service as a new customer when you mention ActionCOACH. Also, we always provide discounts for our veterans

 

 

 


Corporate Relocators provides a stress-free and professional moving experience, especially for businesses. They move offices, warehouses, medical facilities, and residences. Also, they provide a variety of auxiliary building services, such as pressure washing, light construction, and the provision of furniture. Corporate Relocators works with clients’ company culture to ensure that businesses retain their uniqueness after they move.

 

 
CR: Who is your target customer?
CC: We can help any business with their move and with many services related to their buildings.
CR: What has been the greatest impact of COVID-19 on your business?
CC: People simply are not moving by choice for the most part. Unfortunately, most of our moves have been due to liquidation.
CR: What are one or two actions you’ve taken to make a difference?
CC: We have increased our residential services, and we have become a vendor for a couple of huge companies, which has helped us keep moving forward. We have also helped startup medical businesses by providing them with furniture for free in many cases.
CR: It’s been said that smart people learn from their mistakes, and wise people learn from the mistakes of others. What is a mistake you’ve made along the way that other people can learn from?
CC:
In the past, we loaned out equipment to our customers as part of our normal business operations. It proved difficult to track that equipment and customers often ended up keeping what they had borrowed. We could have handled that aspect of our business better.

CR: What is inspiring to you today?
CC: Seeing people try to both protect their families and help the community during this crisis inspires me. People have been coming up with creative ideas to keep their businesses going, and I like to see that.

Contact: (832) 808-7193

 

 

 

 

 

Aura Brushed offers various skin treatments, such as spray tans and makeup procedures, to help people achieve their desired look. They have a diverse client base. They can help brides prepare for their special day and bodybuilders cultivate the image they need to compete, and they help everyone else in between to find a look that is just right. Also, Aura Brushed offers photography and artist training to help people capture unforgettable memories on camera.

 
 
 
KM: Who is your target customer?
BH: People who work from home have expanded our scope of target customers. In the past, we worked mainly with clients who built new houses or upgraded the technology in older homes.
KM: What has been the greatest impact of COVID-19 on your business?
BH: Initially, we all worked from home and handled only emergency client situations from clients who were also working from home. When you are home a lot, you want things to be nice and simple to use, so people reached out to us to help them with those things. Around June, people began to go stir crazy it seemed, and they turned to us for help. Everybody in the house wanted to use the same bandwidth, and they needed support. We have been fortunate because we have continued to be busy. I had concerns that we would not meet our goals when the world was three or four months into the pandemic, but now I feel like we might even exceed our goals.
KM: What are one or two actions you’ve taken to make a difference?
BH: We now have a whole new client base because of the pandemic, so we have worked to meet a wide array of new clients’ technology needs.
KM: It’s been said that smart people learn from their mistakes, and wise people learn from the mistakes of others. What is a mistake you’ve made along the way that other people can learn from?
BH: Most of the specific mistakes my company made along the way had to do with the adoption of new technologies that were short-lived. On a broader scale, I think it is important to focus on building a quality group of employees. You need to respond quickly if something isn’t working in your team.
KM: What is inspiring to you today?
BH: Helping people get back to a normal life motivates all of us here at Symbio.

Contact: (713) 349-0881

 

Aura Brushed: On Tuesdays, get $25 spray tans when you mention ActionCOACH. That is more than 50% in savings!

 

 

 


T&Z offers services from plumbing to electrical to roofing and more. Zach Harari helped to start T&Z All Services to give customers a single place to call for their small construction and maintenance needs, and he has helped run the company for the past seven years. As a serial entrepreneur, Zach recognized that it was inefficient for customers to make several calls to get their business or home the help they need.

 
 
 
CR: Who is your target customer?
ZH: We do about 50-50 residential and commercial, and we work with large national retail chains.
CR: What has been the greatest impact of COVID-19 on your business?
ZH: Having a broad customer base helped. When it comes to large national retail chains, we take care of their maintenance. The commercial business stopped for a while, then slowly started coming back. Residential customers were only calling for emergency work, and no one was doing aesthetic projects.
CR: What are one or two actions you’ve taken to make a difference?
ZH: We’ve tried hard to keep our employees safe and healthy. Being designated an essential business helped. Personally, having other companies in operation was also helpful.
CR: It’s been said that smart people learn from their mistakes, and wise people learn from the mistakes of others. What is a mistake you’ve made along the way that other people can learn from?
ZH: You need a contingency plan. For example, when the pandemic and lockdowns hit, we had difficulty getting enough PPE from our usual supplier. Thankfully, we had a backup supplier, but things might have been rough if we hadn’t had a plan B.
CR: What is inspiring to you today?
ZH: Seeing people innovating and supporting small businesses is what inspires me the most. 
 
Contact: (713) 623-1731

 

 

 

 

 

Fetask Services is a multiservice business that began 5 years ago and offers cleaning and transportation services to customers in the Houston area. Fetask Services provides exceptional regular cleanings and one-time cleanings before special events, such as preparation for a party or a move out of an apartment or home, and it also transports customers to scheduled events.
 
 
 
 
 
CR: Who is your target customer?
BE: Our best customers are people who value communication and let us know their needs and how we can best help them.
CR: What has been the greatest impact of COVID-19 on your business?
BE: It is more challenging than ever to retain clients but also to retain help. Many people don’t want to go into other people’s houses to clean. Some customers don’t want people coming into their homes. Our staff members also take more precautions now when they go into other people’s homes.
CR: What are one or two actions you’ve taken to make a difference?
BE: I’ve taken precautions and pressed ahead with my work, and I stay extremely safe. If a family wants a loved one in the hospital to come home to a sanitized environment, I want to make sure the client can have that experience. I’ve also added sanitizing and disinfecting to all cleanings, and that will be part of our services from now on.
CR: It’s been said that smart people learn from their mistakes, and wise people learn from the mistakes of others. What is a mistake you’ve made along the way that other people can learn from?
BE:
You need to balance being personal and professional with clients. I often get clients through church or referrals from friends and family members. Even in those cases, it’s essential to separate the professional relationship from the personal.

CR: What is inspiring to you today?
BE: Every morning brings freshness to the day. This morning, I stopped to think about that concept, and it inspired me for the rest of the day.

Contact: (281) 745-3397

 

Fetask Services: Get $15 when you refer a paying client to Fetask
 

 

 

 

Commercial Fleet Data Systems (CFDS) provides fleet safety management software and compliance services. The company enables safety operations and management teams to identify and monitor vital information accurately regarding drivers, vehicles, and equipment. It provides training and evaluation of compliance, safety and onboarding training, and more. CFDS serves commercial carriers, and it helps any company involved in the trucking industry. Tom Hartman worked in the industry for many years before he joined CFDS.
 
 
CR: Who is your target customer?
TH: Anyone who operates a commercial motor vehicle or has a team that operates them is a target customer.
CR: What has been the greatest impact of COVID-19 on your business?
TH: We couldn’t conduct the in-person training that we used to do, so we had to change that aspect of our business. We found clients through our partnerships and business associations. Also, another good thing is that we are able to make the data available to people online, which has been good these days with everyone on a computer.
CR: What are one or two actions you’ve taken to make a difference?
TH: We now provide a variety of virtual training options to meet our customers’ needs. People can now go online to fulfill some of the training requirements that they used to have to complete in person.
CR: It’s been said that smart people learn from their mistakes, and wise people learn from the mistakes of others. What is a mistake you’ve made along the way that other people can learn from?
TH: Make sure your business has protection and cover all of your bases. For example, someone once tried to pirate our software, so we had to figure out what our failures were that allowed that to happen. Similarly, on the contractual side, you need to find the right attorney when you have a business. Look for someone who can review your contracts to ensure you have full protection in times like this.
CR: What is inspiring to you today?
TH: Keeping the faith and knowing God is in control inspires me. If you treat folks the way they want to be treated, things will work out fine for you.

Contact: (832) 409-7623

 

Commercial Fleet Data Systems: Get a free compliance analysis when you mention ActionCOACH

 

 

 

Aussie Pet Mobile is a top worldwide brand for pet grooming. James Boswell is the owner of the River Oaks Franchise. The company provides convenient, comfortable services for your pet, and their certified, trained groomers know how to pamper your pet with cage-free, one-on-one attention in the comfort of your driveway.
 
 
 
 
 
 
 
CR: Who is your target customer?
JB: We can serve anyone who wants to make their cat or dog happy in a convenient way.
CR: What has been the greatest impact of COVID-19 on your business?
JB: Customers have many concerns about COVID-19, and it has had a significant impact on our business and our bottom line.
CR: What are one or two actions you’ve taken to make a difference?
JB: We now offer no-contact grooming services. We made a video about that service and added it to our website. Also, we’ve focused on sanitizing and the need to wear masks to keep people safe.
CR: It’s been said that smart people learn from their mistakes, and wise people learn from the mistakes of others. What is a mistake you’ve made along the way that other people can learn from?
JB: On the one hand, you don’t want to go it alone when it comes to business, but on the other, you can’t just trust everyone. You should also vet other businesses before you trust them to provide you with useful, reasonably priced services.
CR: What is inspiring to you today?
JB: My team, our clients, and our fur babies inspire me. Also, the opportunity to serve in our military inspires me.

Contact:(832) 981-6038

 

Aussie Pet Mobile River Oaks:  Mention ActionCOACH for a free paw pad treatment for your pet

 

 

 

Symbio first provided lighting controls and dimmers for homes 15 years ago. Since then, the company has expanded into home automation, and its goal is to master all technologies relevant to people’s homes. The mission is to make home technology as simple and easy to use as possible so that people love where they live.
 
 
 
 
 
 
KM: Who is your target customer?
BH: People who work from home have expanded our scope of target customers. In the past, we worked mainly with clients who built new houses or upgraded the technology in older homes.
KM: What has been the greatest impact of COVID-19 on your business?
BH: Initially, we all worked from home and handled only emergency client situations from clients who were also working from home. When you are home a lot, you want things to be nice and simple to use, so people reached out to us to help them with those things. Around June, people began to go stir crazy it seemed, and they turned to us for help. Everybody in the house wanted to use the same bandwidth, and they needed support. We have been fortunate because we have continued to be busy. I had concerns that we would not meet our goals when the world was three or four months into the pandemic, but now I feel like we might even exceed our goals.
KM: What are one or two actions you’ve taken to make a difference?
BH: We now have a whole new client base because of the pandemic, so we have worked to meet a wide array of new clients’ technology needs.
KM: It’s been said that smart people learn from their mistakes, and wise people learn from the mistakes of others. What is a mistake you’ve made along the way that other people can learn from?
BH: Most of the specific mistakes my company made along the way had to do with the adoption of new technologies that were short-lived. On a broader scale, I think it is important to focus on building a quality group of employees. You need to respond quickly if something isn’t working in your team.
KM: What is inspiring to you today?
BH: Helping people get back to a normal life motivates all of us here at Symbio.

Contact: (713) 780-4601

 

 

 

 

 

Eddie Shekari created Pro Painters in 1995 after he landed an engineering job that he was laid off from before he could even start. He turned Pro Painters into an award-winning success story, and today, the company consistently provides innovative looks and superior quality. It focuses on the exterior and interior painting, power washing, siding replacement, and related services.
 
 
 
 
 
KM: Who is your target customer?
ES: We serve many residential customers, most of whom live in average American homes. We also help small and large businesses.
KM: What has been the greatest impact of COVID-19 on your business?
ES: We haven’t seen a negative impact. In fact, I believe we grew a bit this year.
KM: What are one or two actions you’ve taken to make a difference?
ES: We use a different marketing approach now. We have developed our services related to maintenance for commercial customers. Many offices are empty, so this is a great time to conduct maintenance. We have a good relationship with our marketing team, and that helps.
KM: It’s been said that smart people learn from their mistakes, and wise people learn from the mistakes of others. What is a mistake you’ve made along the way that other people can learn from?
ES: In the beginning, focus on hiring talented people and training them so that you can turn more of the business over to them in time. Every mistake, as long as it’s not a fatal one, is something you learn from, and you can learn from other people’s mistakes as well and make better decisions. You keep on going. I always set my goals high. I shoot for the stars, and if I land on the moon, I’m still pretty happy.
KM: What is inspiring to you today?
ES: Seeing how people are adapting to the new reality inspires me. It amazes me to see how amazing and resilient people can be when they face a challenge.
 
Contact: (832) 838-4984

 

 

 

 

 

The French Farm searches all over Europe to find gourmet foods and kitchen accessories that are not otherwise available in the United States. It then brings back a diverse selection of products that small, family-owned businesses craft. In this way, the French Farm provides customers with new flavors that are not in most American grocery stores. Gisele Oriot founded the company 20 years ago and has brought unique foods to Houston ever since.
 
 
 
 
CR: Who is your target customer?
GO: We work with people who want the highest-quality foods made by family-owned small businesses.
CR: What has been the greatest impact of COVID-19 on your business?
GO: We received shipments late for the first couple of weeks of the lockdown. Then, fortunately, things started to return to normal.
CR: What are one or two actions you’ve taken to make a difference?
GO: We avoided gathering crowds at our warehouse and improved customers’ ability to shop from home. We followed the recommended health guidelines. Fortunately, we have had a better year than expected.
CR: It’s been said that smart people learn from their mistakes, and wise people learn from the mistakes of others. What is a mistake you’ve made along the way that other people can learn from?
GO: Be honest, and recognize that you may need to forgive others when they fall short.
CR: What is inspiring to you today?
GO: Seeing all of the innovations in the food industry in the last 20 years keeps me inspired. People are more open to new things now.
 
 
Special Offer:

Contact: (713) 660-0577

 

The French Farm: Recieve 10% off your purchase when you use promo code ACTION20

 

 

 

LIMB Design is an award-winning, woman-owned firm based in Houston. The company started 38 years ago, and it brings a full balance of skillsets to the table to analyze and produce solutions for clients’ brands and needs. LIMB Design’s goal is to help clients develop digital ideas and products that transform their business. Biddie Webb has been part of the company for more than 22 years.
 
 
 
 
CR: Who is your target customer?
BW: We consider our target customers to be businesses or organizations that realize they need help with brand awareness.
CR: What has been the greatest impact of COVID-19 on your business?
BW: Collaboration was hard in the beginning. We’d always had experience in an environment where everyone was in the same physical space, and we could engage through impromptu brainstorming in those days.
CR: What are one or two actions you’ve taken to make a difference?
BW: We assessed our own culture to help us grow and stay connected. Everyone, even people who work remotely, needs to be connected to the people with whom they’re working. We have check-ins three times daily to help us do that.
CR: It’s been said that smart people learn from their mistakes, and wise people learn from the mistakes of others. What is a mistake you’ve made along the way that other people can learn from?
BW: I once got too attached to an employee who wasn’t a good fit for the company. I had to realize that it’s okay to let a person go, even as you affirm their value. Also, even if you’re an established business, you must understand that everything changes, and you can’t get set in your ways, or you’ll get stale, and your business will suffer because of it.
CR: What is inspiring to you today?
BW: Next year! We’ll be rolling out new services. I love looking forward to the next big thing for us.
 
Contact: (713) 529-1117

 

LIMB Design: Mention ActionCOACH for a free 2-hour consultation on your brand promise and clarity

 

 

Each week we highlight different businesses in Houston & surrounding areas. Stay updated every week and see what businesses were posted in our 12,000 plus database. Also, check the special offers from each of these businesses in the end. If you would like your business posted and shared with our database and guarantee new leads for your business, sign up with the link below.

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Previous Newsletters

 

B.O.S.O Newsletter – October 2nd

B.O.S.O Newsletter – October 16th

B.O.S.O Newsletter – October 30th

B.O.S.O Newsletter – November 13th
 
 
 
 

 

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